Case Studies
Real people, real stories, real solutions.
Learning Health Check · eLearning Design &Build
Eight minutes, not forty-five
The challenge
Different teams had bought or built compliance training piece by piece. The modules ran to 45 minutes, full of jargon and generic examples, and didn't look or sound like the organisation. The subject experts wanted accredited content that stayed up to date as the rules changed, but they didn't have time to keep rewriting it themselves, and relying on a few people left the business exposed if anyone moved on. Busy teams, especially maintenance staff who rarely sat at a computer, struggled to find the time or see the point.
The approach
I worked through the training as a learner and wrote a diagnostic report recommending a bespoke rebuild. I recommended an accredited provider that notifies subject experts when legislation changes. It was also one of the few on the market that let me redesign the look and feel and personalise the scenarios. Working with the experts to make sure every module reflected policy, I replaced generic examples with real stories from the organisation, capped every module at 15 minutes and booked maintenance teams onto laptops on day one.
Midway through, a financial crime legislation update needed a faster fix. I built an eight-minute microlearning Storyline module around three characters and real scenarios, so everyone had what they needed without losing hours to training. It closed the compliance gap while the wider suite was still being built.
The solution
A suite of 15 eLearning modules that felt personal, reflected the reality of people's work and fitted around the working day. Modules dropped from 45 minutes to less than 15, engagement and completions rose, and training became far easier to reach and track. In user testing with a representative group from across the business, 100% of responses agreed the modules felt more like their organisation and improved their experience.
The financial crime microlearning module came together as a short, agile project when the need arose suddenly, and it was delivered on time. It took 45 minutes of generic content down to eight focused minutes. Three characters carried the learning through real-story scenarios. Questions drew out people's first instincts, and feedback either built on their thinking or gently corrected it before giving them another chance to apply it. People didn't just read the policy – they practised using it.
Designed and themed by me, with illustration support from the client's in-house team.
LMS Support
A platform they could trust
The challenge
The organisation's learning platform wasn't working for them. They were paying tens of thousands for a content library that was barely used, a platform that didn't look or feel like them, and managers couldn't rely on their dashboards to track completions. A recurring fault in the provider's back end meant completions weren't recording properly. Around 10% of the business were reporting non-completions. With rapid growth ahead, they needed a platform that was reliable, tracked learning accurately, looked like the organisation and gave them clear data from the start.
The approach
I turned the organisation's needs into a requirements document, took it to market and shortlisted three providers, each asked to show branded examples and meet the technical brief, including SCORM and xAPI support. My business case helped the senior management team choose their provider, and I negotiated a three-year deal at a significant discount. I then planned the launch in stages, with branded mock-ups, clearer compliance tracking and manager dashboards, and kept both platforms running side by side so there was never a gap.
The solution
A platform that costs less in the long term, is far more reliable and looks like the organisation. Reported tracking errors fell from around 10% of the business per module to 1–3%, within the industry standard for SCORM. Managers now have clearer dashboards to track their teams, and the organisation has a library of content it can deploy quickly.
Have a project in mind?
If any of those challenges sound familiar - or if you have something new - get in touch.